A failure in tech support

Spacebunny has an amusing encounter with Adobe’s fascinating approach to technical support.

Space Bunny ‏@Spacebunnyday
I have a new focus for my battle. @Adobe they are the reason I can’t print…..

Adobe Customer Care ‏@AdobeCare
@Spacebunnyday Hi there, can you provide more detail on your printing issue? Which Adobe app are you using? ^M

Space Bunny ‏@Spacebunnyday
@AdobeCare Reader – document could not be printed, no pages selected message. Uninstalled XI reinstalled version 8 and it works.

Adobe Customer Care ‏@AdobeCare
@Spacebunnyday Glad it has been sorted- thanks for letting us know! ^M

Space Bunny ‏@Spacebunnyday
I like the fact that you don’t CARE that your newest version doesn’t work….

Full points to Adobe Customer Care for being proactive and trawling Twitter in search of customer problems to attack. That’s great. But we really do have to subtract a few points for reading comprehension. And their subsequent response is not exactly confidence inspiring.