It looks like Indiegogo’s legal team still hasn’t read their own Terms of Use or Refund Policy:
Many of you will know about the Indiegogo campaign that we ran last year to build an open-source commenting platform named Comment Freely. Well, it was time for Indiegogo to pay us and rather than giving us the money they decided to refund it without even telling us why. We’ll be putting up a public blog post about this soon with more details. This is breaking news so we’re still considering our options.
Sounds like JAMS is going to have a very good 2019.
When are contributions not eligible for a refund?
Contributions cannot be refunded by Indiegogo, if any of the following are true:
- The contribution funds have already been transferred to the campaign owner
- The campaign has ended
- The perk associated with the contribution has been fulfilled (contribution is marked as fulfilled on Indiegogo by the campaigner)
- Indiegogo determines that there has been an abuse of our Terms of Use, or the refund policy.
Please note, we are unable to cancel your campaign or issue mass refunds for any campaign that has raised funds.