Lies, lies, lies

Amazon is telling a LOT of lies today. I received this transcript of a conversation today from a reader.

CUSTOMER: I wanted to buy the kindle version of the book Jordanetics by Vox Day. Yesterday I saw it in your site, today I cannot find it anymore. Can you find out what happened and maybe send me the correct link to buy it.

AMAZON CUSTOMER SERVICE:  I have gone through your query. Let me check on it.

AMAZON CUSTOMER SERVICE: I have checked with my leadership team and the Kindle version is removed due to some missing content. No worries, it will be back with in 4-6 hours. And then you can order it.

CUSTOMER: what missing content, was there a technical fault? I know somebody who has it, and he said he got it a few weeks ago from you. He did not say anything about a problem..

AMAZON CUSTOMER SERVICE: The publisher has removed to update the content.

CUSTOMER: And the publisher told you the update would be finished a few hours from now?

AMAZON CUSTOMER SERVICE: Nope, but the updates are always done with in 4-6 hours. So it will be available soon.

I’ve been receiving a number of these exchanges today. Be sure to use the customer service chat so you can catch them lying on the record. Go ahead and email them to us, these exchanges could prove useful if Amazon is inclined to get defensive and stonewall instead of simply rectifying the situation.

Just for the record, the publisher did not remove Jordanetics to update the content.

UPDATE: I’m noticing a certain theme here:

CUSTOMER: I wanted to buy the Kindle version of “The Last Closet” by Moira Greyland, but found that it is no longer available on Amazon. Why was it removed and how can I purchase the e-book?

AMAZON CUSTOMER SERVICE: : Hello, my name is Mary. I’m here to help you today.

AMAZON CUSTOMER SERVICE: I’m sorry to read that “The Last Closet” is not longer available on its Kindle Edition.

AMAZON CUSTOMER SERVICE: This is something that we cannot control to be honest with you, it depends on the publisher. We do have an option for you to request the publisher to have this book available for kindle ?

To be honest? Really, Amazon?